Soundiron Support FAQ

About Our Products

Who is Soundiron?

What is a sample library?

Who are Soundiron products intended for?

How do I use them?

How do I receive my order?

Do you have symphonic libraries?

Do you have drums?

Do you have any low cost libraries for beginners?

Do you have any strange or exotic sound libraries?


How do I order?

What are my payment options?

How do I use discount codes?

Do you offer bundle and bulk discounts?

How many users does my license cover?

What does it mean when a downloadable product is "out of stock"?

Do you charge Sales Tax or VAT?

How do I print my invoice?

How do I get product updates and upgrades?

What are your hours of operation?

Do you offer educational discounts for students, teachers and schools?

Are Soundiron products available from any other 3rd Party Retailers, Distributors And Affiliates?

Download Delivery

How do I get my product download?

How do I download and install my Soundiron library?

Licensing, Refunds and Privacy Policies

Soundiron End User Licensing Agreement

What is your refund policy?

What is your privacy policy?

What is your License Transfer and Resale policy?

Can I install my library on more than one computer?

Does Soundiron license music to use in films, games and other media?

Does Soundiron license libraries and sample content for use in other software or media productions?

Downloading & Installation

Bandwidth And Disk Space Requirements For Downloading And Installation

Is there a limit on the time or number of download attempts I'm allowed?

Can I install a library on an offline computer?

Native Instruments Kontakt Format

System And Version Requirements For Kontakt

What is the difference between the regular Kontakt full retail version and free Kontakt Player formats?

Loading Standard Open-Format Libraries Into Kontakt

Adding "Powered By Kontakt Player" Libraries Into Kontakt and Kontakt Player

Preset Loading And Browsing For Standard Open-Format Libraries

Preset Loading And Browsing For Kontakt Player Libraries

Saving your own custom presets

Saving your custom settings for our integrated arpeggiator or other UI features

ReFill libraries for Propellerheads Reason

System Requirements For ReFills

Importing ReFills Into Reason

SFZ Format Libraries

What is SFZ?

System Requirements For SFZ

Recommended SFZ plugins

Importing SFZ Instruments Into An SFZ Compatible Sampler or Synth

Audio File Formats

Standard PCM Wav Samples

Lossless NCW Compression For Kontakt Player

Fidelity And Acoustics

Using our samples outside of Kontakt or other supported programs

Converting Kontakt presets to other sampler formats

Locked Content