Help

Soundiron Support FAQ

About Our Products

Who is Sound Iron?

What is a sample library?

Who are Soundiron products intended for?

How do I use them?

How do I receive my order?

Do you have symphonic libraries?

Do you have drums?

Do you have any low cost libraries for beginners?

Do you have any strange or exotic sound libraries?

Ordering

How do I order?

What are my payment options?

How do I user discount codes?

Do you offer bundle and bulk discounts?

How many users does my license cover?

What does it mean when a downloadable product is "out of stock"?

Do you charge Sales Tax or VAT?

How do I print my invoice?

How do I get product updates and upgrades?

What are your hours of operation?

Do you offer educational discounts for students, teachers and schools?

Are Soundiron products available from any other 3rd Party Retailers, Distributors And Affiliates?

Download Delivery

How do I get my product download?

What is the Connect downloader and how do I use it?

Can I download manually through my web browser instead of using Connect?

Licensing, Refunds and Privacy Policies

Soundiron End User Licensing Agreement

What is your refund policy?

What is your privacy policy?

What is your License Transfer and Resale policy?

Can I install my library on more than one computer?

Does Soundiron license music to use in films, games and other media?

Does Soundiron license libraries and sample content for use in other software or media productions?

Downloading & Installation

How do I use the Connect downloader app by Continuata?

Troubleshooting errors with the Connect app

Bandwidth And Disk Space Requirements For Downloading And Installation

Is there a limit on the time or number of download attempts I'm allowed?

Can I install a library on an offline computer?

Native Instruments Kontakt Format

System And Version Requirements For Kontakt

What is the difference between the regular Kontakt full retail version and free Kontakt Player formats?

Loading Standard Open-Format Libraries Into Kontakt

Adding "Powered By Kontakt Player" Libraries Into Kontakt and Kontakt Player

Activating Kontakt Player Libraries Online

Activating Kontakt Player Libraries Offline

Preset Loading And Browsing For Standard Open-Format Libraries

Preset Loading And Browsing For Kontakt Player Libraries

Saving your own custom presets

Saving your custom settings for our integrated arpeggiator or other UI features

Known issues between Kontakt version 5.3 and Apple OSX 10.9

ReFill libraries for Propellerheads Reason

System Requirements For ReFills

Importing ReFills Into Reason

SFZ Format Libraries

What is SFZ?

System Requirements For SFZ

Importing SFZ Instruments Into An SFZ Compatible Sampler or Synth

Audio File Formats

Standard PCM Wav Samples

Lossless NCW Compression For Kontakt Player

Fidelity And Acoustics

Using our samples outside of Kontakt or other supported programs

Converting Kontakt presets to other sampler formats

Locked Content